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How do I return an item?

Return Goods Policy

1. All returns must be accompanied by a Return Materials Authorization (RMA) number. That number can be obtained by calling mytaMed customer service at 877.444.6982.

2. Merchandise must be returned in unopened and undamaged original packaging, and merchandise must not have been, cleaned, washed, sterilized or used. A signed Cleaning Certification must be included with return. That document can be obtained by calling mytaMed customer service at 877.444.6982.

3. Merchandise returned (received by mytaMed) within 15 days of date of invoice will be credited at the customer’s actual purchase price less freight and insurance fee charges. That credit will be in the form of mytaMed credit only to be used toward future purchases of mytaMed products.

4. Merchandise returned (received by mytaMed) between 15 days and 30 days of date of invoice will be subject to a 25% restocking fee.

5. Merchandise returned (received by mytaMed) after 30 days will receive no credit.

6. Special order items are not returnable for credit. Special order items are defined as any item which is not in the current price list.